Effective Date: 26 May 2025
1. Introduction
Welcome to Easy Self Test. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.
2. Product Information
Our products are certified self-test medical kits designed for personal use. They are not intended to replace professional medical advice, diagnosis, or treatment. Always consult with a healthcare professional before making health-related decisions.
3. Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in the description or price of the product, or any other reason.
4. Shipping Policy
- Shipping Destinations: We ship to countries where our products have the necessary regulatory approvals. Availability may vary based on the specific certifications of each product.
- Shipping Methods: Orders are shipped directly from our certified manufacturers or distribution centers to ensure product integrity and compliance with local regulations.
- Shipping Costs: Shipping fees are calculated at checkout based on the destination, weight, and dimensions of the package.
- Delivery Timeframes: Estimated delivery times are provided at checkout. Please note that delivery times may vary due to customs clearance procedures and other factors beyond our control.
- Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status.
5. Returns and Refunds
Due to the sensitive nature of medical self-test kits and health regulations, we do not accept returns or offer refunds for change of mind purchases. This policy ensures product integrity and safety for all customers.
Exceptions
In accordance with consumer protection laws applicable in various countries, if a product is faulty, damaged, or not as described, you are entitled to a remedy, which may include a refund, replacement, or repair. To initiate a return for such issues:
- Notification: Contact our customer service within 7 days of receiving the product.
- Condition: Ensure the product is unused, in its original packaging, and includes all accessories.
- Proof: Provide photographic evidence of the fault or damage.
Note: Products returned without prior authorization will not be accepted.
Return Process
- Authorization: Obtain a Return Authorization Number (RAN) by contacting our customer service.
- Shipping: Return the product using a trackable shipping method. Customers are responsible for return shipping costs unless the product is confirmed to be faulty or damaged.
- Assessment: Upon receipt, we will assess the product to confirm the fault or damage.
Refunds
If a refund is approved after assessment:
- Method: Refunds will be processed to the original payment method.
- Timeframe: Please allow 7-10 business days for the refund to appear in your account.
Exclusions
We reserve the right to refuse returns or refunds if:
- The product has been used or opened.
- The return request is made beyond the stipulated timeframe.
- The product was damaged due to misuse or neglect.
6. Regulatory Compliance
Our products are compliant with relevant regulatory standards, including but not limited to FDA (USA), TGA (Australia), CE (European Union), and other applicable certifications. It is the customer’s responsibility to ensure that the product is approved for use in their country.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability is limited to the amount paid for the product.
8. Governing Law
These Terms of Service are governed by the laws of [Insert Jurisdiction], without regard to its conflict of law principles.
9. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective upon posting to our website.