SHIPPING
We operate as a global online store, with products shipped directly from their respective countries of origin to ensure timely and efficient delivery.
We ship to various countries and regions based on the specific certifications and licenses of each test kit. Availability is determined by the product’s compliance with local regulations.
We partner with reputable international carriers such as DHL, FedEx, UPS, and local postal services. Shipping costs are calculated automatically at checkout, considering factors like destination, package weight, and dimensions.
Orders are securely packaged using protective materials to ensure the integrity and safety of the test kits during transit.
The product weights listed on our website are precise and primarily used to calculate shipping costs. Actual shipping weight may vary slightly due to packaging materials.
If you’ve placed multiple orders within a short timeframe, please contact our customer service team promptly. We’ll do our best to consolidate your orders to reduce shipping expenses.
We periodically offer promotions, including free shipping on qualifying orders. Please subscribe to our newsletter or check our website regularly for current offers.
Currently, we do not support local pickup as our products are shipped directly from their countries of origin to your specified address.
Delivery times vary depending on the destination and chosen shipping method. Typically, international orders arrive within 5 to 15 business days. Estimated delivery times are provided at checkout.
PRODUCT
Our self-test kits are designed for ease of use, providing quick and reliable results to help you monitor your health conveniently at home.
Each kit includes detailed instructions guiding you through sample collection, test execution, and result interpretation, ensuring accurate outcomes.
Our test kits are manufactured using high-quality medical-grade materials, adhering to international safety and quality standards.
Some products offer various specifications or models to meet diverse user needs. Available options are listed on the respective product pages.
Product dimensions and weights are specified on each product page to assist with understanding product size and calculating shipping costs.
PAYMENT
Absolutely. We utilize industry-standard encryption and secure payment gateways to protect your personal and financial information.
Common reasons include incorrect card details, expired cards, insufficient funds, or bank-imposed restrictions. Please verify your information or contact your bank for assistance.
We do not charge extra fees for any payment methods. However, your bank or payment provider may apply transaction fees according to their policies.
Yes, refunds are processed through the original payment method used during purchase. Processing times may vary depending on your payment provider.
We regularly run promotions and offer discounts. To stay informed about our latest deals, please subscribe to our newsletter or visit our website frequently.
WHOLESALE
Yes, we provide wholesale pricing for clinics and businesses. Please contact our sales team for more information on bulk purchasing options.
We offer bulk and wholesale pricing to accommodate larger orders. Reach out to our sales department to discuss your specific requirements and obtain a customized quote.